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We operate a bifurcated fulfillment system: Physical goods are dispatched globally; Digital Assets are delivered via instant aether-transfer (Email).
Delivery: Instant. Upon successful transaction, a secure download link is dispatched to your provided URI. No shipping fees. No customs.
Refunds: Due to the nature of intellectual property and digital information, all sales of Forge Guides and Protocols are final. Once the data is accessed, it cannot be un-seen.
We provide international shipping to over 200 countries. Nothing means more to us than bringing our customers value and service.
| ZONE | ESTIMATED TIME |
|---|---|
| North America / Europe | 5-20 Business days |
| Asia / Australia | 5-20 Business days |
| Africa / South America | 5-25 Business days |
Cancellations: Physical orders can be cancelled within 12 hours of payment. Once dispatch protocols begin, the cycle cannot be halted.
Refunds: Your satisfaction is priority #1. You may request a refund if the product does not arrive within the 45-day guarantee or if the incorrect item is received.
Note: Return shipping for "change of mind" is the responsibility of the customer.
Strict No-Refund Policy: Due to the non-tangible, irrevocable nature of digital information, all sales of The Forge Guides and PDF protocols are final. No refunds or exchanges will be issued once the download URI has been dispatched.
All physical orders can be cancelled until they are shipped. If you need to make a change or cancel, you must contact us within 12 hours. Once the packaging process has started, the cycle cannot be halted.
Your satisfaction is our #1 priority. You can request a refund or reshipment for ordered physical products if:
We do not issue refunds if:
*Refund requests must be submitted within 15 days after the 45-day guaranteed period expires via our Contact Us page.
Approved refunds are processed within 14 days and applied to your original payment method.
For physical product exchanges (sizes, etc.), contact us for authorization. Do not send items back without an authorized return protocol.
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